01 · STATUS PAGE
Acknowledgment · status page
We are investigating reports of [customer-visible impact] affecting [scope]. We first observed the issue at [time and timezone]. We will share another update by [next update time].
4 free templates · 2 stages × 2 channels
Free incident update templates for status pages and customer emails
Copy four acknowledgment and resolution templates, replace every bracketed placeholder with verified facts, and review each draft before publishing.
Start with verified facts
Confirm the customer-visible impact and affected scope before replacing any placeholder.
Replace every bracket
Fill every bracketed field, including each requested time and timezone, without adding a cause or ETA you have not verified.
Review both channels
Check the status-page and customer-email drafts against the same facts before publishing.
02 · CUSTOMER EMAIL
Acknowledgment · customer email
Subject: Investigating service disruption We are investigating [customer-visible impact] affecting [scope]. We first observed it at [time and timezone]. We will update you by [next update time], even if there is no material change.
03 · STATUS PAGE
Resolution · status page
The incident affecting [scope] was resolved at [time and timezone]. Normal operation has been restored for [service or workflow]. We are monitoring recovery and will share a follow-up by [date] if there are additional verified details.
04 · CUSTOMER EMAIL
Resolution · customer email
Subject: Service disruption resolved The incident affecting [scope] was resolved at [time and timezone]. Normal operation has been restored for [service or workflow]. We are monitoring recovery. Thank you for your patience while we worked through this.
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